1. Collection of Information 

1.1 Information You Provide to Us

We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, postal address, profile picture, items requested, and other information you choose to provide. 

360 complies with UAE cybersecurity laws and ensures all users are over 18 years of age unless accompanied by a legal guardian. 

1.2 Information We Collect

When you use our Services, we collect information about you in the following general categories: 

• Location Information: We collect precise location data from the 360 app to match you with Providers. This may include IP-derived approximate location data or real-time GPS data if permitted by your device settings.
• Transaction Information: We record details such as the type of service requested, time and date, and associated promo codes or referrals.
• Usage and Preference Information: Data on how you interact with our Services is gathered via cookies, pixel tags, and similar technologies. Refer to our Cookie Policy for further details.
• Device Information: Information such as hardware model, operating system, and unique device identifiers is collected to improve user experience and ensure compatibility.
• Call and SMS Data: When facilitating communication, we may record details of calls and SMS interactions.
• Log Information: This includes IP addresses, access times, browser types, and crash reports. 

1.3 Information We Collect from Other Sources

We may combine data from external sources, including your employer (for group registration solutions), feedback from Providers, or other interactions you may have with our Services. 

2. Use of Information 

The information we collect is used to:

• Provide and enhance our Services, including customer support and product improvements.
• Perform internal operations such as fraud prevention, data analysis, and usage monitoring.
• Facilitate user-to-user and user-to-Provider communication.
• Send relevant updates, promotions, or administrative messages in compliance with UAE laws.
• Personalize and recommend features, content, or advertisements. 

3. Sharing of Information 

We may share your data as follows:

• With Providers to deliver the Services requested.
• With affiliates, vendors, or partners performing data processing on our behalf.
• To comply with legal or regulatory requirements in accordance with UAE law.
• To protect rights, safety, or property when necessary.
• In aggregated or anonymized forms that cannot identify you personally. 

4. Your Choices 

• Account Information: You can update or delete your account by contacting us at [email protected].
• Location Information: Permissions can be adjusted via device settings, although this may limit some features.
• Promotional Communications: Opt-out instructions are included in promotional emails; however, you will still receive necessary account-related communications.
• Cookies: Refer to our Cookie Policy for managing cookie preferences. 

5. Changes to the Policy 

We may update this policy periodically. Significant changes will be communicated via email or through the Services. Continued use of the Services after changes indicates acceptance. 

6. Contact Us 

For inquiries about this Privacy Policy, please contact us at:
Email: [email protected]