At 360 Smart Lingo, we offer 24/7/365 Video Remote Interpretation (VRI) services in over 200+ languages. What’s more, we’ll connect you with an average response time under 1 minute.
VRI is a highly versatile solution applicable in various scenarios, including Telehealth consultations, international business meetings, and online events. It provides virtually instant language accessibility through a conference platform, facilitating clear and effective communication in real-time, with a smile.
Once the service agreement is signed, 360 Smart Lingo extends a warm welcome to you, initiating the onboarding process. An experienced client success manager takes the lead in guiding you through the onboarding steps.
The initial step involves creating a user account for you within our VRI platform. This includes setting up secure login credentials, configuring your user preferences, and ensuring seamless and secure access to the VRI service.
Language preferences are a crucial aspect of the onboarding process. You specify your language requirements, including any specific dialects or specialities you might need. This information is vital for matching you with the best interpreters.
To ensure that you can make the most of our VRIservice, 360 Smart Lingo provides comprehensive training. This training covers the ins and outs of initiating calls, utilizing additional features like conference calls, and addressing any technical queries or challenges that may arise during usage.
Service and support are at the core of the onboarding process. Your client success manager provides the hand holding at the initial stages of your onboarding. You gain access to 24/7 customer support, ensuring that any questions, concerns, or technical issues can be promptly addressed by our dedicated support team.
Quality assurance is paramount to our commitment to excellence. 360 Smart Lingo maintains a robust quality assurance process. This includes periodic evaluations and feedback mechanisms to monitor interpreter performance and gather your input, facilitating continuous service improvement.
We’ll establish KPIs and ensure that you receive regular reports that detail your service usage, interpreter availability, and relevant metrics. These reports provide valuable insights, helping you to track your VRI usage, trends and assess the value of the service.
Your feedback is highly valued at 360 Smart Lingo. Our client success managers establish a feedback loop, which encourages your ongoing input, enabling us to make continuous service enhancements based on your evolving needs.
As your requirements evolve, discussions regarding opportunities for expanding the scope of your VRI services are initiated. 360 Smart Lingo remains committed to adapting and growing alongside you, ensuring your ongoing success through efficient VRI.
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