Our onsite, in-person service at 360 Smart Lingo offers the utmost convenience for businesses seeking seamless language solutions. By leveraging our professional services in person, you can free up your valuable bilingual staff from language-related tasks, allowing them to focus on their core responsibilities. This not only enhances workplace productivity but also ensures that language proficiency is utilized where it matters most. Additionally, relying on our language professionals for onsite services minimizes the risk of liability or compliance issues, as our experts are well-versed in the intricacies of language, culture, and legal requirements.
Onsite, In-Person Interpreting Services
Our Pre-Scheduled Onsite Interpreters are ideal for situations where access to linguistically accurate information is essential. With 360 Smart Lingo's in-person interpreting, raise the bar to confidently attract and work with clients, patients, and partners from anywhere.
How to Schedule a 360 Smart Lingo Interpreter.
1. Assemble basic information
We begin by understanding your the requirements for the interpreter. As they will be onsite, performing the services in-person, we ensure they are well prepared for topics, preferences or situations they may face. These usually involve, the date and time, language required, type of assignment, gender if relevant, speciality, location, and sign-in or registration process.
2. Give us a call or schedule online
When you have all your basic information, that’s when you would communicate with 360 Smart Lingo to book an interpreter. We offer a few different convenient methods for you to book with us, each having being flexible enough to accommodate your preferences. You can do so, by phone, through our web chat, or by filling out a form (below).
3. Interpreter Selection
Once we have a thorough understanding of what the requirements are, the interpreter or team of interpreters are selected to ensure optimal talent sourcing. The interpreters receive the assignment information, date/time and the any situational information to ensure their comfort-level. This is critical in cases where medical interpretation is required and involves children for example.
4. The Onsite Interpretation
On the scheduled date, time, our interpreter provides in-person language support at the specified location. This can involve consecutive interpretation (where the interpreter speaks after the speaker) in the case of medical scenarios or simultaneous interpretation (where the interpreter provides real-time interpretation through headphones) in the case of events. The interpreter(s) work for the duration of the assignment ensuring clear and concise communication. Each interpreter respects and adheres to the ethical standards and guidelines.
After the assignment has been completed and the client (or the service recipient) confirms there is nothing else required of them. They have an e-vos (electronic verification of service) form signed-off on, and provides a standard formatted summary of the assignment for 360 Smart Lingo’s records.
360 Smart Lingo also send out a Client Satisfaction Survey to the client (or the service recipient if possible) to ensure that we receive at least a 98% satisfaction rating.