At 360 Smart Lingo, we are your gateway to a world of fully-integrated BPO language support. Whether a call center or a contact center, dealing with a global and multilingual audience, we ensure smooth communication in the languages you need, in the way you need. 360 Smart Lingo provides tailored white-labelled solutions enabling completely trained BPO professionals. Explore our comprehensive language solutions and discover how 360 Smart Lingo can elevate your global communication to new heights.
Leading Global BPO Language Support
360 Smart Lingo's Professional Language Services provide mission-critical language support to global Business Process Outsourcing Providers
BPO Language Support services made easy, in any language.
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What you get with our tailored BPO Language Support Services
Fully Tailored Solution
From the very onset of our relationship, we’ll ensure that we have a complete understanding of your business requirements. We’ll train our language resources to provide 100% compliance with your call or contact center requirements.
Dedicated Team
Our professionals are hyper efficient when it comes to client responses. With each incoming communications, our resources with respond in the required language and in accordance with your best practices and document the interaction.
Dedicated Client Success Manager
It makes sense to have someone that is intimate with your account. We provide you with a dedicated Client Success Manager to all recurring request accounts. This familiarity reduces communication issues while streamlining and increasing the quality.
Technology-Enabled Solution
360 Smart Lingo’s professional team can use our own platform, or plug into your platform. Whether we’re acting as a backstop of professional interpreters, or acting as professional resources supporting your language requirements, our resources are proficient on many contact center platforms.
Custom Training
We develop a custom training course for each and every client. It serves to guide our team of professionals towards a unified methodology and approach to the response of your end-users. Tone, style, syntax, brand voice and cultural consideration preferences are just some of the areas covered.
Custom Reporting
We agree on Key Performance Indicators (KPIs) with you and provide regular reports. These reports include details on minute count, calls/communications processed, and other relevant metrics. By tracking these KPIs, we can provide you with valuable insights, identify trends, and assess the impact of our services.
